**SHIPPING & RETURN POLICY**

What is your shipping policy?

  • Framed and unframed screen prints ship 1-3 business days after purchase via USPS First-Class and Priority Mail, and UPS Ground. USPS First-Class Mail typically takes 3-5 business days for delivery, but may take up to 8 business days. Priority Mail and UPS Ground typically take 2-5 business days for delivery, depending on your location and distance from Chicago (our location). Please note that the estimated delivery dates provided by USPS and UPS are estimates, and are not guaranteed. In our experience, 99% of orders are delivered within 5 business days. If your order does not arrive within 5 business days of the original shipping date, please contact us and we'll assist you in contacting the carrier and locating your order.
  • Canvas prints, posters, metal prints, and custom orders are printed to order and ship from our print labs in North Carolina and California. They ship 3-5 business days after purchase via UPS Ground. UPS Ground typically takes 2-5 business days for delivery. 
  • Please note that Saturdays, Sundays and holidays are not shipping days.

What is your return / exchange policy?
We accept returns within 30 days of purchase as long as the items are returned using the original packaging and are not damaged.

We do not do exchanges for different colors or framing options, but if you purchased the wrong city by mistake (e.g., Athens, GA instead of Athens, OH), let us know and we'll exchange it for you.

Please kindly note: We do not refund any original shipping charges, and you are responsible for the return shipping charges. If you would like us to send you a return label we will deduct the cost of shipping from the total refund amount. You are also fully responsible for ensuring the item is returned to us undamaged. Because the products we sell are fragile and require careful packaging, we will not issue refunds for poorly packaged items that are returned to us damaged. Please return framed prints at your own risk.

Do you ship internationally?
We only ship to locations within the United States, US Military addresses and US territories. We do not ship to international addresses. 

How are orders packaged?
Unframed posters are rolled and shipped in sturdy kraft mailing tubes. Framed prints and canvases ship in bubble-wrap and corrugated cardboard boxes.

My order tracking says that my package is still in "Pre-Shipment" status. Why has my order not been shipped yet?
If you received a shipping confirmation email from us, then your order has shipped. USPS does not always scan packages upon pickup or while the package is in-transit. USPS commonly does not scan packages until they reach the local post office of the recipient. This means that even though the package is in USPS's possession (often for several days), the order status will remain "Pre-Shipment" until it is scanned at your local post office. We commonly see packages scanned as "Accepted", "In Transit" and "Delivered" all in the same day.

I sent you the wrong shipping address. What should I do?
Contact us immediately with the new shipping address and we will make the change if your order has not already shipped. If you are checking out with your PayPal account, please be aware that your default shipping address is your billing address. If you provide us with an incorrect shipping address and we ship it to that address, you are responsible for attempting to claim the item and/or making the purchase again. We will not ship you a new one and we will not refund the original charges.

 

**OTHER FAQs**

 

This is a gift. Can I include a message with my order?
Yes! Before purchasing, click the Cart button and begin typing your message in the "Add Gift Message" field. If you have already placed your order, please send an email to hello@SchoolStreetPosters.com with your order number and the message you want included in the package (assuming your order has not already shipped).

What if there is a problem with my order?
If your poster is damaged when you receive it, or if we sent you the wrong poster, contact hello@SchoolStreetPosters.com within 48 hours of receiving your order to report the issue. We will ask for a picture of the damaged mailing tube/poster to pass along to the shipping carrier, and promptly send you a new one.

Can I get a poster/canvas in a different color?
Yes, we can create custom colors for any design. All custom designs are printed digitally with pigment inks on fine art paper or canvas. Due to the setup time required for the screen printing process, we cannot create custom colors for screen prints. If you have a question about colors, send us a message and we'll let you know what is possible.

Do you customize posters, for example, by putting a little heart on the map where I used to live?
We do not. However, you are of course welcome to customize or deface it in any way you like once you receive it.

What is the difference between a screen print and a poster printed digitally Screen prints are handmade using a silkscreen stencil and squeegee to push ink onto the paper. The ink sits on top of the paper, rather than being absorbed into it. You can feel the ink when running your hand across it. Screen prints are also known as "artist prints" and are signed on the back by the artist.

Posters printed digitally are made on a wide-format Epson printer using archival-quality pigment inks on acid-free matte fine art paper (230 gsm). Unlike a screen print, the ink is absorbed into the paper. You cannot feel the ink when running your hand across it.

Do you offer digital downloads?
No, we do not.

Is your artwork copyrighted?
Yes. All of our designs are registered with the United States Library of Congress.

The city I want is not here. Will you make it for me?
Unfortunately we do not have the resources to design custom maps. However, we are always working on new things. Follow us on Instagram or sign up for our email list (we typically send one email/month). Due to the volume of emails we receive about new designs, we do not respond to requests for new cities or provide details on when a new design will be released. Often times, we don't even know.

Are your prints licensed by any collegiate institution?
No, our artwork is not licensed, endorsed, or associated in any way with any collegiate institution.