What is your shipping policy?
What is your return / exchange policy?
We accept returns within 30 days of purchase as long as the items are returned using the original packaging and are not damaged.
We do not do exchanges for different colors or framing options, but if you purchased the wrong city by mistake (e.g., Athens, GA instead of Athens, OH), let us know and we'll exchange it for you. Please kindly note: We do not refund any original shipping charges, and you are responsible for any return shipping charges. If you would like us to send you a return label we will deduct the cost of shipping from the total refund amount. You are also fully responsible for ensuring the item is returned to us undamaged. Because the products we sell are fragile and require careful packaging, we will not issue refunds for poorly packaged items that are returned to us damaged. Please return framed prints at your own risk.
How are orders packaged?
Unframed posters are rolled and shipped in sturdy kraft mailing tubes. Framed prints and canvases ship in bubble-wrap and corrugated cardboard boxes.
My order tracking says that my package is still in "Pre-Shipment" status. Why has my order not been shipped yet?
Your order has probably shipped. However, USPS does not always scan packages upon pickup or while the package is in-transit. USPS commonly does not scan packages until they reach the local post office of the recipient. This means that even though the package is in USPS's possession (often for several days), the order status will remain "Pre-Shipment" until it is scanned at your local post office. We commonly see packages scanned as "Accepted", "In Transit" and "Delivered" all in the same day.
I sent you the wrong shipping address. What should I do?
Contact us immediately with the new shipping address and we will make the change if your order has not already shipped. If you are checking out with your PayPal account, please be aware that your default shipping address is your billing address. You are ultimately responsible for ensuring you provide us with the correct shipping address.
What if there is a problem with my order?
If your poster is damaged when you receive it, or if we sent you the wrong poster, contact hello@SchoolStreetPosters.com within 48 hours of receiving your order to report the issue. We will ask for a picture of the damaged mailing tube/poster to pass along to the shipping carrier, and promptly send you a new one.
Can I get a poster/canvas in a different color?
We can create custom colors for any canvas. However, posters are limited to the paper colors and inks we have in stock. If you have a question, send us a message and we'll let you know if it's possible.
Do you customize posters, for example, by putting a little heart on the map where I used to live, or adding my friend's name at the bottom with a message like "Happy Anniversary" or "What a Long Strange Trip It's Been"?
The city I want is not here. Will you make it for me?
Sorry, we do not create custom designs. That said, we design new maps every 1-2 weeks. If the college town or city you want is not up yet, join our mailing list by entering your email address at the bottom of this page, or like us on Facebook to receive updates about new designs! Due to the volume of emails we receive about new designs, we do not respond to requests for new cities or provide details on when a new design will be released. Often times, we don't even know.
Are your posters licensed by any collegiate institution?
No, our artwork is not licensed, endorsed or associated in any way with the NCAA or any collegiate institution.
Why are some posters oriented without North at the top?
There’s nothing inherently correct about North being at the top of a map. Early Egyptian maps put South on top. Medieval Christians put East on top. American settlers put West on top. And modern map applications on your cell phone often orient you based on the direction you are heading.
We orient our maps in different directions because, in addition to representing the streets accurately as they interconnect with each other, we are attempting to design something beautiful. Sometimes placing North at the top of the map makes that problematic. We hope that helps.