**SHIPPING & RETURN POLICY**

What is your shipping policy?

• Posters ship from our shop 1-3 business days after purchase. From there, USPS First-Class Mail typically takes 3-7 business days for delivery. UPS/FedEx Ground typically take 1-5 business days for delivery. Please note that delivery dates provided by USPS and UPS/FedEx are estimates only, and are not guaranteed. We do not offer shipping refunds for carrier delays. 
• Please note that Saturdays, Sundays and holidays are not shipping days.

What is your return / exchange policy?
We accept returns within 30 days of purchase as long as the items are returned using the original packaging and are not damaged. We do not provide exchanges.

Please kindly note: We do not refund any original shipping charges, and you are responsible for the return shipping charges. You are also responsible for ensuring the item is returned to us undamaged. Because the products we sell are large, fragile, and require careful packaging, we will not issue refunds for poorly packaged items that are returned to us damaged. Return framed prints at your own risk.

Do you ship internationally?
We only ship to locations within the United States, US Military addresses and US territories. We do not ship to international addresses. 

How are orders packaged?
Unframed posters are rolled and shipped in thick cardboard mailing tubes. Frames, acrylic, and metal prints ship in sturdy corrugated cardboard boxes.

My order tracking has not been updated. Can you contact the shipping carrier? Will you resend my order?
We occasionally see delays with shipping carriers, especially around high volume mail periods. We consider a package "lost in the mail" 30 days after the original shipping date, or if it has not been updated in the same period. In this unlikely event, we will send a replacement or refund your order.

I sent you the wrong shipping address. What should I do?
Contact us immediately with the new shipping address and we will make the change if your order has not already shipped. If your order has already shipped, you are responsible for attempting to claim the item and/or making the purchase again. We will not ship you a replacement order at our expense and we will not refund the original charges even if you did not receive the item. Again, you are responsible for ensuring your shipping address is correct when placing your order.

**OTHER FAQs**

This is a gift. Can I include a message with my order?
Yes! Before purchasing, click the Cart button and begin typing your message in the "Add Gift Message" field. If you have already placed your order, please send an email to hello@SchoolStreetPosters.com with your order number and the message you want included in the package (assuming your order has not already shipped).

What if there is a problem with my order?
If your poster is damaged when you receive it, or if we sent you the wrong poster, contact hello@SchoolStreetPosters.com within 48 hours of receiving your order to report the issue. We will ask for a picture of the damaged mailing tube/poster to pass along to the shipping carrier, and promptly send you a new one.

Can I get a poster in a different color?
Yes, we can create custom colors for any design. If you have a question about colors, send us a message and we'll let you know what is possible.

Do you customize posters, for example, by putting a little heart on the map where I used to live?
We do not. However, you are of course welcome to customize it in any way you like once you receive it.

Do you offer digital downloads?
No, we do not.

Is your artwork copyrighted?
Yes. All of our designs are registered with the United States Library of Congress.

The city I want is not here. Will you make it for me?
Unfortunately we do not have the resources to design custom maps. However, we are always working on new things. Follow us on Instagram to see works in progress. Due to the volume of emails we receive about new designs, we do not respond to requests for new cities or provide details on when a new design will be released. Often times, we don't even know.

Are your prints licensed by any collegiate institution?
No, our artwork is not licensed, endorsed, or associated in any way with any collegiate institution.